The Chief Executive Officer of Papa John’s, Steve Ritchie, traveled around the country for several weeks in order to get a better understanding of numerous Papa John’s staff members. From Atlanta, to Detroit, to Los Angeles, Steve Ritchie spoke to employees across a wide range of positions within the franchise. His visits were focused on finding out how the company’s staff felt and what improvements they believe can be made to the franchise.
As a former customer service representative who continued to work his way up the franchise for 21 years, Steve Ritchie has become well-experienced in the development of Papa John’s. He is currently responsible for several tasks such as marketing, global development and customer experience. In his new role, Steve Ritchie aims to place the focus on the team members of Papa John’s.
The task that Steve Ritchie Papa Johns chose to personally take on was difficult for not only him, but the Papa John’s team members that were involved in the process. The conversations involved talking about personal aspects such as family life, customer interactions and community support. Though the discussions may have been tough, they gave Steve Ritchie and the community of people involved with Papa John’s a new view of the company’s future.
Steve Ritchie believes in the community of Papa John’s and accredits the success of Papa John’s to more than one person. Papa John’s relies on numerous people from store managers, to pizza makers, to delivery drivers in order to run efficiently and effectively. Each person involved with Papa John’s is a representation of the greater community around them.
For Papa John’s to keep improving the quality of its products and services, Steve Ritchie believes that Papa John’s needs to consistently acknowledge, understand and value all of the feedback that it is given. Through taking these actions as the company continues to move forward, Papa John’s will achieve a better environment for its team members and customers. Read this article from INC to know about Steve’s apology to the customers.